Frequently Asked Questions
Where are Nick Fouquet retail locations?
There are currently two Nick Fouquet retail locations. Our headquarters in Venice, California and our secondary location in Aspen, Colorado. For further information on our stores, please visit our store locations page.
How do I contact a retail location?
You can reach us by email, phone or by visiting our retail locations. For further information, please visit our contact page.
How do I know my hat size?
We recommend referring to our size guide, which contains a video instructing customers how to measure themselves and our sizing conversion chart. You can also be measured by our sales team in-store any day of the week.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping costs are calculated automatically when ordering online. If you are ordering through the store, our sales team will provide a shipping quote for your desired shipping destination.
What is the difference between Western Weight and Dress Weight?
Western Weight is a structured beaver felt with a firm brim. Dress Weight is a lighter beaver felt with a flexible brim. All felt colors are available in both weights.
How do I place a custom hat order?
Please email firstname.lastname@example.org to place a custom hat order. You may also place an order over the phone by calling our Venice store location during store business hours. Please visit our contact page to get in touch with us.
You can browse our custom page for inspiration to aid in the process of creating a custom hat.
When will my hat ship?
Most ready-to-wear products ship 2-4 weeks from the order date.
The shipping lead time for custom hats is dependent upon materials. Most custom hats ship within 6-8 weeks. You will be connected with our sales team for a confirmed delivery window upon placing your order.
How do I return an online order?
Please reach out to email@example.com to initiate an online return. All custom orders or hats with any modifications are final sale. Unworn merchandise can be returned for a full refund within 30 days of the shipping date.